Frequently Asked Questions
Everything you need to know about your Selene beauty journey.
Are Selene products cruelty-free and vegan?
Yes, all Selene products are 100% cruelty-free and vegan. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or exchange, even if it has been opened and lightly used.
Do you offer samples before I commit to a full-size product?
We currently include two complimentary samples with every order over $50. We also offer a 'Discovery Set' featuring travel-sized versions of our bestsellers for purchase.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are your ingredients safe for sensitive skin?
Selene formulations are dermatologist-tested and designed with sensitive skin in mind. However, we always recommend performing a patch test on a small area of skin before full application.