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Returns & Exchanges
At SELENE, we want you to glow with confidence in every purchase. If a product isn't the perfect fit for your skin ritual, you may return or exchange it within 30 days of receipt.
1
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
2
Prepare the Product
Ensure the beauty products are in their original packaging and gently used or unopened to qualify for a full refund.
3
Print and Attach
Download your prepaid shipping label from the portal, print it, and securely attach it to your return parcel.
4
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing